Your right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are buying as a consumer you have 14 days from the day you receive your goods to cancel your order for any reason, and a further 14 days to send the goods back.
Tell us you are cancelling by email or telephone, quoting your order number. You do not need to give a reason.
Our extended returns window
In addition to your statutory rights, we accept returns of unused items in their original packaging within 30 days of delivery.
Condition of returned goods
To be refunded, items must be:
- Unused and unfitted
- In original, undamaged packaging with all labels intact
- Complete with all accessories, cases and instructions
Goods returned used, damaged, incomplete or without original packaging may be refused or refunded at a reduced amount to reflect the loss in value.
Items we cannot accept back
- Made-to-order or special-order items that are not part of our standard range
- Items supplied at your specific request that cannot be restocked
- Consumables that have been opened or part-used (abrasives, blades, fixings, lubricants)
- Personal protective equipment that has been worn
- Software, media or digital items once the seal is broken
Refunds
Once we receive and inspect your return we will refund the purchase price and, where the whole order is returned, the original standard delivery charge. Refunds are made to the original payment method and normally appear within 5–10 working days.
Return carriage is your responsibility unless the item is faulty, damaged or incorrect.
Faulty or incorrect items
Your statutory rights under the Consumer Rights Act 2015 are unaffected. If an item is faulty, not as described, or we sent the wrong item, contact us and we will arrange a repair, replacement or refund at our cost, including return carriage.
Business customers
Where you buy as a business rather than a consumer, returns are handled under our terms and conditions. Your statutory rights are unaffected.
How to return an item
- Contact us with your order number and the items you wish to return.
- We will confirm whether the items qualify and provide return instructions.
- Package the items securely, ideally in the original packaging.
- Include your order number inside the parcel.
- Use a tracked service and keep the proof of postage until your refund is processed.